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Wanneer is een manager of bestuurder een succesvolle beslisser? Moet je daadkrachtig zijn? Over ruime feitenkennis beschikken? Overtuigende betogen kunnen houden?
De auteurs van Procesmanagement beschouwen een manager als een succesvolle beslisser als hij veel aandacht heeft voor de procesaspecten van verandering. Succesvol management is namelijk voor een groot deel afhankelijk van de mate waarin de ‘stakeholders’ betrokken worden bij de besluitvorming en hun eigen belangen beschermd zien. Zonder hun steun is elke verandering gedoemd te mislukken.
Dit boek bevat een groot aantal inzichten over dit ‘procesmanagement’. De auteurs gaan in op de voordelen daarvan, maar ook de risico’s en tekortkomingen lichten zij scherp toe. En ze beschrijven strategieën om met die nadelen om te gaan.
In deze 4e herziene druk is bovendien een hoofdstuk toegevoegd met een aantal praktische handreikingen die het ontwerp en management van processen overzichtelijk en eenvoudig toepasbaar maken.
1. Introductie: proces en inhoud
Deel 1: Inleiding tot procesontwerp en procesmanagement
2. Een nadere positionering van de procesbenadering
Deel 2: Procesarchitectuur
3. Het ontwerpen van een proces
4. De procesarchitect in actie: het maken van een procesontwerp
Deel 3: Het management van een proces
5. Een open proces
6. Een veilig proces: bescherming van de kernwaarden
7. Een proces met voldoende vaart: prikkels voor de voortgang
8. Een proces met voldoende inhoud
9. Werken aan processen
Epiloog
Literatuur
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Over de auteurs
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