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Frequently asked questions

Payment

Frequently asked questions

Payment

Payment

For more information, please refer to our customer service page on ordering here.

What are the payment options?

The Netherlands: iDEAL, Visa, PayPal, Maestro, MasterCard and (digital) invoice (€ 3 extra for administration costs). European Union and rest of the world: Pro forma invoice, Visa, PayPal, Maestro and MasterCard. Out-of-stock books and subscription products may only be settled using a (digital) invoice. E-books and databases can only be paid for via iDEAL, Visa, PayPal, Maestro and MasterCard.

When will i receive my invoice?

When you place an order on invoice, you will receive the (digital) invoice after your order has been shipped. The invoice is therefore not included with your order.

Questions about your invoice

For questions about your invoice please contact customer service: info@elevenpub.com. Provide your invoice number. Do you not have an invoice number? Then provide us with your billing address details and the ordered product or subscription.